Frequently asked questions on knowledge management
Can I see who added which knowledge?
Section titled “Can I see who added which knowledge?”Yes, the “History” tab shows for each entry who made the change.
What happens if I add conflicting knowledge?
Section titled “What happens if I add conflicting knowledge?”The AI detects conflicts automatically and informs you about them. Depending on your access permission, the knowledge is submitted as a suggestion or you can intentionally override the conflict.
How do I remove wrong or outdated knowledge?
Section titled “How do I remove wrong or outdated knowledge?”In chat, by telling the AI what should go or be replaced. This requires approval permission plus a Business or Max license; it does not work on knowledge bases another company has shared with you. With the same rights you can also edit pages directly in the “Files” tab. See Adding knowledge for details.
Can I restore deleted knowledge?
Section titled “Can I restore deleted knowledge?”You restore an older version of a page in the “Files” tab under “Versions”, with the same rights as for editing. The content of a page that was deleted entirely is shown in the “History” tab.
Can I upload images and files to the knowledge base?
Section titled “Can I upload images and files to the knowledge base?”Yes, you can attach images, PDFs, Office files and Markdown, CSV and text files in chat when you add knowledge. They are stored together with the text, and their content can be found in chat.
Can I add knowledge without using chat?
Section titled “Can I add knowledge without using chat?”Yes: with approval permission and a Business or Max license you upload files directly in the “Files” tab via “Add files”. In the chat, by contrast, the AI handles placing and formatting the content.
How quickly is new knowledge available in chat?
Section titled “How quickly is new knowledge available in chat?”After about a minute. That is how long 9brains needs to make new knowledge or an approved suggestion searchable.
Who can approve my suggestions?
Section titled “Who can approve my suggestions?”Only users with the “Approve knowledge” permission for the relevant knowledge base.
Does the public chat also respond in English or Turkish?
Section titled “Does the public chat also respond in English or Turkish?”Yes. The chat automatically responds in the language of the question. The knowledge base can be in German, the AI translates the answers on its own. This works for all common languages.
Can I download the QR code again later?
Section titled “Can I download the QR code again later?”No. The QR code and the full token are only displayed at the time of creation. If you have lost them, simply create a new token and disable the old one.
What happens if someone shares the PIN or token?
Section titled “What happens if someone shares the PIN or token?”With PIN: Anyone with the PIN has access. Change the PIN if it has fallen into the wrong hands.
With token: Disable the affected token and create a new one for the authorized users.
How long is a public chat session valid?
Section titled “How long is a public chat session valid?”With PIN or token protection, a session expires after 30 minutes of inactivity; after that the user has to enter the PIN or token again (or use the link/QR code again). Without access protection or with an IP whitelist, it lasts 24 hours.
What does the public chat cost?
Section titled “What does the public chat cost?”Its answers are paid from the workspace’s credit, not from your licenses’ quotas. Administrators set a monthly limit for each public chat (€10 by default). Without credit or once the limit is reached, the public chat is not available. More on this under Public knowledge bases.
Can I see how often the public chat is used?
Section titled “Can I see how often the public chat is used?”Yes, under Settings -> Usage Analytics in the “Public Chats” section: conversations, spend and limit of every public chat. Administrators and everyone allowed to see usage analytics can see this section.