Buy a license in the iPhone app

In the 9brains app for iPhone and iPad you can buy a license for yourself through the App Store. It is billed to your Apple Account, like any other subscription from the App Store.

The license then belongs to your 9brains account, not to the device: you use it just the same in the browser on your computer, on the iPad and in the Android app.

Who can buy in the app

Buying in the app is meant for workspaces used by one person on their own. The app offers it when:

• you are alone in the workspace. Nobody but you is a member, not even an invited or deactivated person or a guest.
• you are an administrator of your own workspace. If you created the workspace for yourself, in the browser or in the app with Create account, that is already the case. In a workspace you only belong to as a guest, you cannot buy.
• no subscription is running yet. Your workspace has neither a subscription booked in the browser nor billing by invoice or through a 9brains partner.
• our support has not locked the workspace. Other locks, for example after the end of the trial, do not count here.

This also works in the middle of your trial or after it has ended. If one of these conditions is not met, the app does not offer a purchase. There is no purchase in the Android app.

What you can buy

You choose between the Pro, Business and Max licenses, each billed monthly; yearly billing is not available in the app. What each license includes is listed under License types. You always buy exactly one license, and it is for you.

Before you buy, the app shows you the price as it applies in the App Store for your country. The subscription renews automatically every month until you cancel it.

The license comes with its weekly quota. Once it is used up, you keep working without limit with the Standard model until Monday at 00:00 (German time), see Budget & quota.

How to buy

1. In the app, open Settings → Billing
2. Pick the license you want and start the purchase
3. Confirm the purchase in the App Store window, for example with Face ID

As soon as Apple has confirmed the purchase, your license is active. If your trial was still running, it ends with that: the daily limit no longer applies, and from now on your license’s weekly quota does. If your workspace was locked after the trial, it is open again right away, with all your content.

If the purchase still needs approval, for example from your bank, the license becomes active as soon as Apple has completed the purchase. You do not need to do anything else.

Restore a purchase

Usually you do not need to do anything: the license belongs to your 9brains account and is there on every device you sign in on. If the app still does not show your subscription, for example after switching to a new device, tap Restore purchases under Settings → Billing. The app then asks Apple for your subscription. This works with the Apple Account you made the purchase with.

An App Store subscription always belongs to the workspace it was bought in. It cannot be moved to another workspace.

Change your license

You choose a different license at Apple: in the app, tap Manage subscription under Settings → Billing. You reach the same place in your device’s Settings under [your name] → Subscriptions.

Apple decides when the change takes effect:

• Higher license, for example from Pro to Business: immediately. Apple refunds you a pro-rated amount for the unused rest of the current month.
• Lower license, for example from Max to Business: at the next renewal. Until then you keep your current license.

While an App Store subscription is running, your license type cannot be changed in user management; it follows your subscription.

Cancel your subscription

You cancel at Apple too, through Manage subscription in the app or in your device’s Settings under [your name] → Subscriptions. An App Store subscription cannot be cancelled in the browser. There, the billing page only shows which license runs through Apple and when it renews or ends. If you delete your account in the app under Settings → Personal Settings → Delete account, the subscription does not end with it: Apple keeps billing it until you cancel it in your device’s Settings.

After you cancel, your license keeps running until the end of the term you have paid for. After that, the workspace is locked. Your data is kept for the time being; how long is described under data retention after a lock. If you buy a license again within that time, everything is there unchanged.

You request a refund from Apple as well, at reportaproblem.apple.com. If Apple refunds your subscription, the license ends immediately.

What an App Store subscription does not include

An App Store subscription covers exactly one license, yours. The following is not available with it:

• Credit, neither topped up by hand nor automatically
• Extra storage for your data sources
• Knowledge Only licenses
• More people in the workspace: you cannot invite anyone, add guests or accept join requests. Deactivated users cannot be reactivated either.

Working with a team

If you want to use 9brains with colleagues in one workspace, your App Store subscription has to end first. To do that, cancel it at Apple; the license then keeps running until the end of the term you have paid for.

If Apple cannot charge you

You store the payment method for your App Store subscription in your Apple Account, not at 9brains. If Apple cannot charge the renewal, for example because your card has expired, update the payment method there. Apple retries the charge itself for a while:

1. Grace period: if Apple grants a grace period, you keep working as usual during that time.
2. Access paused: if there is no grace period, or payment still fails by its end, your workspace is locked. You can still sign in, but new AI requests are not possible. Your data is kept.
3. Payment works again: as soon as Apple can charge the renewal, your access opens again by itself, without you having to set anything up again.

If Apple gives up trying, the subscription ends just as after a cancellation. Apple decides whether there is a grace period and how long it and the further attempts last. The period of a subscription booked in the browser does not apply here, and there are no emails from 9brains about the payment issue in this case, because the payment is handled by Apple.