Integrations & Tools
What are integrations?
Section titled “What are integrations?”Integrations extend the AI with additional capabilities. They connect 9brains with external services and tools so the AI can do more than just deliver text answers.
Without integrations, the AI can answer questions and access your company knowledge.
With integrations, it can additionally:
- Read and send emails (Microsoft 365)
- Manage calendar appointments (Microsoft 365)
- Edit files in OneDrive or SharePoint
- Run database queries (Databricks)
- Manage tasks in Notion
- Query business data in Odoo
- Research on the internet (web search)
- Analyze and summarize websites
- Create and edit PDF, Excel, Word, and PowerPoint files
Two types of integrations
Section titled “Two types of integrations”There are two types that hardly differ in usage; both provide the AI with additional tools:
MCP servers
Section titled “MCP servers”MCP servers connect 9brains with external services via a standardized interface (Model Context Protocol). Each MCP server provides one or more capabilities that the AI can use.
Example: The Microsoft 365 integration provides capabilities such as “send email”, “read calendar” or “open OneDrive file”.
Skills
Section titled “Skills”Skills are specialized tools that the AI runs directly in a protected environment. They are especially well suited for file processing and data analysis.
Example: The PDF skill can analyze, merge, split or fill out PDF files.
Overview: What can I do?
Section titled “Overview: What can I do?”| Action | Who can do this? |
|---|---|
| Use available tools in chat | All users (Business license) |
| View the tools list | All users (Business license) |
| Create your own tool (MCP server) | All users (Business license) |
| Upload your own skill | All users (Business license) |
| Share a tool with people or groups | Tool owner |
| Release a tool for the entire workspace | Administrators |
| Make a tool available system-wide | Super administrators |
| Configure capability permissions | Administrators |
Note: Integrations and tools are only available with a Business license.
Navigation
Section titled “Navigation”Tool management is accessible via the Settings:
Settings → Tools
There you see an overview of all tools you have access to. Each tool shows:
- Name and optional description
- Status dot: Green = active, gray = inactive
- Type label: “MCP” (blue) or “Skill” (green)
- Scope label: “System”, “Tenant”, “Personal” or “Shared”
- Available capabilities (for MCP servers): e.g. “Tools: send_email, read_calendar +3 more”
Control integrations per agent
Section titled “Control integrations per agent”For each agent, you decide which integrations it may use via the Integrations tab in the agent configuration. New agents have all your integrations active by default. If you later connect a new integration (e.g. Microsoft 365), it is automatically activated in your existing agents; you can adjust this per agent.
Autonomous release for cron/webhook
Section titled “Autonomous release for cron/webhook”When an agent runs autonomously (via cron or webhook), it has no human counterpart. So that your personal OAuth tokens (M365, Google, Atlassian) can be used in autonomous runs, you must release them as the owner individually and in advance, in the “Autonomous release” section of the Integrations tab of the agent. Tenant integrations (e.g. Firecrawl with shared workspace credentials) are available for autonomous runs anyway.
For chat runs this does not apply: there the agent always uses the integrations of the current caller, meaning their M365 account, not the owner’s.
More on this: Agents, integrations and autonomous release.
Using tools in chat
Section titled “Using tools in chat”You don’t have to do anything special; the AI automatically recognizes when it needs a tool and uses it.
Examples
Section titled “Examples”Write an email (Microsoft 365):
“Write an email to Max Müller with a summary of yesterday’s meeting.”
Query data (Databricks):
“Show me the revenue figures for the last three months from our database.”
Create a PDF (PDF skill):
“Create a PDF summary from the three attached documents.”
Excel analysis (Excel skill):
“Analyze this CSV file and create an Excel sheet with charts.”
Check calendar (Microsoft 365):
“What appointments do I have tomorrow?”
Internet research (web search):
“Research the current market trends in renewable energy.”
The AI shows you which tool it is using and delivers the result directly in the chat. Created files (PDFs, Excel, Word, PowerPoint) can be downloaded directly.