Licenses & Billing
Administrators only.
Settings → Billing
License types
Section titled “License types”9brains offers three license types that unlock different features:
| License type | Features | Quota |
|---|---|---|
| Pro | Chat with all activated AI models | 1x |
| Business | Everything in Pro + Agents + integrations | 3x |
| Max | Everything in Business + API access + 10 GB RAG | 20x |
| Knowledge Only | Access only to knowledge management (no chat) | – |
Which license for whom?
Section titled “Which license for whom?”- Pro is suitable for users who use the AI chat for general tasks
- Business is for users who additionally want to create their own Agents (including autonomous cron/webhook triggers) or connect external tools (e.g. Microsoft 365, Jira)
- Max is for power users with high AI demand, with 20x quota and API access
- Knowledge Only is for users who only manage knowledge bases or submit knowledge suggestions, but do not chat themselves
Every license includes a monthly usage quota. Higher tiers offer more room. You can find the details under Budget & Quota.
Tip: You can set the license type of individual users in the user management.
You can try 9brains for 7 days free of charge, without providing a payment method.
During the trial period you get:
- The Business license with all available AI models, from the inexpensive ones up to the top-tier models
- All features unlocked: chat, knowledge management, Agents and Integrations
- A daily limit on AI requests that automatically resets every day
The daily limit is set so that you can comprehensively try out the platform during the 7 days. It is intended to give you an honest impression of the feature set, but is not designed for permanent productive use. If you want to use 9brains in your daily work, a regular license is the right choice after the trial period.
What happens after the 7 days?
Section titled “What happens after the 7 days?”After the trial period expires, the account is locked. You can still log in, but new AI requests are no longer possible. Your data (chats, knowledge bases, documents) is fully preserved.
As soon as you purchase a license, all content is immediately available again, without needing to set anything up again.
Subscription status
Section titled “Subscription status”On the billing page you can see the current status of your subscription:
| Status | Meaning |
|---|---|
| Trial access | Free 7-day trial. The remaining days are displayed |
| Active | Subscription is running |
| Payment issue | A payment could not be processed. Update your payment method |
| Locked | Account is locked. A new subscription must be purchased |
| Cancelled | The subscription has been cancelled and will end at the end of the term |
Manage licenses
Section titled “Manage licenses”Licenses / Seats
Section titled “Licenses / Seats”For Pro and Business you can see the allocation:
- “X of Y assigned” – How many licenses are assigned
- Available seats are highlighted in green
For Knowledge Only the number of licensed users is displayed.
Buy and manage licenses
Section titled “Buy and manage licenses”Click “Buy and manage licenses” to:
- Purchase additional licenses
- Adjust existing licenses
- Switch between monthly and annual billing
Payment details
Section titled “Payment details”Billing information
Section titled “Billing information”On the billing page you can see:
- Payment method – Monthly or annual
- Next renewal – Date of the next billing
- Next amount – The amount of the next payment
Invoice email
Section titled “Invoice email”You can set an invoice email. All invoices and payment notifications are sent to this address.
Invoices and payment method
Section titled “Invoices and payment method”Click “Payment details & invoices” to open the payment portal. There you can:
- Manage payment methods
- Download previous invoices
- Change billing address
Term & cancellation
Section titled “Term & cancellation”You can cancel your subscription at any time, it simply runs until the end of the current billing period.
| Payment method | Term | Cancellation possible until |
|---|---|---|
| Monthly | 1 month | At any time, to month-end |
| Annual | 1 year | At any time, to year-end |
How to cancel
Section titled “How to cancel”- Go to Settings → Billing
- Click on “Cancel subscription”
- The subscription stays active until the end of the term
No phone call, no form. The cancellation can be reversed at any time until the end of the term.
Extraordinary right of cancellation
Section titled “Extraordinary right of cancellation”In case of price increases above 10 %, you have an extraordinary right of cancellation with a notice period of two weeks. You can find the details in our Terms of Service.
Frequently asked questions
Section titled “Frequently asked questions”How long am I bound?
Section titled “How long am I bound?”The monthly subscription has a minimum term of one month, the annual subscription one year. After that, the subscription renews automatically, but you can cancel at any time to the end of the term.
Can I change license types later?
Section titled “Can I change license types later?”Yes. You can change the license type of individual users at any time in the user management.
What happens in case of a payment issue?
Section titled “What happens in case of a payment issue?”You will be notified on the billing page and can update your payment method. If the issue is not resolved, the account may be locked.
What happens to my data after cancellation?
Section titled “What happens to my data after cancellation?”Your account remains fully usable until the end of the term. After that, access is locked, but your data (chats, knowledge bases, documents) is initially preserved.