Frequently asked questions about integrations
Which license do I need for integrations?
Section titled “Which license do I need for integrations?”Integrations and tools are only available with a Business license.
Do I have to call tools manually?
Section titled “Do I have to call tools manually?”No. The AI automatically recognizes when a tool is helpful and uses it. You only need to phrase your question or task in the chat.
Can I control which capabilities the AI may use?
Section titled “Can I control which capabilities the AI may use?”Yes. In the “Capabilities” tab of an MCP server tool, you can decide for each individual capability whether it is always allowed, whether to ask first, or whether it is locked.
What happens if the connection to an external service does not work?
Section titled “What happens if the connection to an external service does not work?”The AI tells you in the chat that it could not use the tool. Go to the settings and check the connection via the “Test connection” button. The error message gives you hints for fixing it.
Can others see my personal tools?
Section titled “Can others see my personal tools?”No. Tools that you have configured as “Only me personally” are visible only to you. Only when you explicitly share a tool can others access it.
Can I restore a deleted tool?
Section titled “Can I restore a deleted tool?”No. Deleting a tool is irreversible. All configurations, stored credentials and uploaded files are permanently removed.
My OAuth connection has expired, what should I do?
Section titled “My OAuth connection has expired, what should I do?”Under Settings → Security, open the affected connection in the “Credentials” section and click “Reconnect”. You then sign in with the provider again and the connection is active once more.
Can the AI send emails with my Microsoft account without asking?
Section titled “Can the AI send emails with my Microsoft account without asking?”That depends on the permission setting. By default, your administrator can require the AI to ask before certain actions (e.g. sending an email). You can also adjust the permissions yourself in the “Capabilities” tab, as long as they have not been locked by an administrator.
Is my data safe in the sandbox?
Section titled “Is my data safe in the sandbox?”Yes. The sandbox is fully isolated, it has no access to other user data, the database, or internal services. All credentials for external services are passed through a secure proxy and are not visible to the code in the sandbox.
Can I create my own skills for my team?
Section titled “Can I create my own skills for my team?”Yes. You create skills directly in the chat: in the Skills area in the sidebar via “Create skill”. You can then share them with individual people, groups or the entire workspace. All details under Skills.
Where do I manage my credentials for external services?
Section titled “Where do I manage my credentials for external services?”Under Settings → Security in the “Credentials” section. There you can test each connection, renew the credentials, share them with colleagues or agents, view the activity log and delete connections. Administrators additionally get the workspace-wide overview under Settings → Administration → Credential Management. More under Connections.
Can I view my stored API keys again?
Section titled “Can I view my stored API keys again?”No, and that is by design: after saving, credentials are never displayed to anyone again, not even to administrators. You can only replace them with new values or delete them.
How many tools can I create?
Section titled “How many tools can I create?”There is no hard upper limit. You can create and configure as many personal tools as you like.
What is the difference between “System” and “Tenant” tools?
Section titled “What is the difference between “System” and “Tenant” tools?”System tools are available platform-wide to all users and are managed by super administrators. Tenant tools are only available within your workspace and are managed by your administrators.